THE G66 ADVANTAGE PRINCIPLE
As Europe’s only distributor, we at G66 are the world’s biggest and most important recipient and therefore receive both the best support and the best service. We also also have a hot line directly to the developers of our products.
Being the exclusive distributor is a responsibility we take seriously, so it is extremely important for us to build up our products over the long term.
The main requirement for this is to have enthusiastic and completely satisfied customers. On the one hand, we take pride in giving our customers the best possible service, while on the other hand such service-oriented policy brings tangible benefits in the long term. Last, but not least, having such a good and friendly relationship with our customers is quite simply great fun.
Basically it comes down to this: at G66 we are flexible, accommodating and straightforward; we are service-oriented and always available; and being a small team we always instantly know who we are talking to, whether it’s on the phone, via the Internet or, occasionally, in person. In other words:
As a G66 customer you feel like you are being very well taken care of. Seven days a week, 365 days a year.
DELIVERY - GUARANTEE - TECH SUPPORT
G66 ALL-ROUND CHECK
We test every single device thoroughly in all its functions before we send it off to a customer, and make sure it has the latest firmware.
EASY REPAIRS – NO COSTS
We provide a 36 month guarantee. Any article found to be defective within the first month will be replaced (dependent on availability). On top of this within the first year we will pick up defective products at our own expense and will repair and carefully check them, generally within 48 hours. Then we ship them back home to you in perfect working order once again.
User manuals are available in various different languages and are easy to read and understand, and our support, firstname.lastname@example.org / +49 4611828094 generally answers questions on operation and setup within a few minutes.
G66 SERVICE CENTRE
If a piece of equipment is no longer prepared to work like it should, we are working together with a great workshop in the UK specifically set up to deal with our products and equipped with all the necessary spares.